Digital Transformation: Client Services Models
The Fraught Hunt for a Best Practice Model
This report presents an analysis of a subset of the datapoints garnered from GreySpark’s annual Trends in E-commerce Survey, which – in 2020 – was carried out over the first half of the calendar year. Contained within the sub-set of survey data was a series of questions posed to more than half of the world’s top-30 Tier I and Tier II Commercial & Investment Banks (CIBs) focused on the digital aspects of their global client services models, from which 15 institutions provided a number of meaningful quantitative and qualitative responses.
https://greyspark.com/report/digital-transformation-client-services-models/
